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It’s been a rough hurricane season for the Gulf Coast.

The flood waters and strong winds will forever change the communities they’ve touched and it will be a long time before local companies are able to go on to “business as usual.” Believe it or not, that’s when a strong brand can really make a lasting impact. When a community is facing a disaster, local business owners often come to the rescue. In this episode, Jaci will show you just how your brand can rise to the challenge of helping in a crisis. She’ll highlight brands that have done it right, talks to you about planning ahead, and helps you understand how your company values can really make the world a better place.

For information on these strategies, check out these Razor Branding Blogs:

• 4 WAYS TO GET YOUR BRAND READY TO HELP IN A CRISIS
• BRANDING IN THE FACE OF TRAGEDY
• MAINTAINING YOUR BRAND IN A CRISIS

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Everyone wants new business and it’s important to keep new people walking through the door, but the real trick is to get quality customers coming back to you time and again.

There’s a lot to be said for a consumer dedicated to your brand, one that chooses you over everyone else, and also tells their friends and family to do the same. In this episode Jaci will take you through 5 proven ways to attract those quality customers.  From overall messaging to managing those online reviews, she’ll discuss why it all matters to those truly loyal clients.

For information on these strategies, check out these Razor Branding Blogs:

• 5 WAYS YOUR MARKETING PLAN CAN ATTRACT QUALITY CUSTOMERS
• GIVE YOUR TRIBE A VOICE: USING BRAND ADVOCATES
• 3 WAYS TO REDUCE YOUR CHURN RATE AND BOOST CUSTOMER RETENTION
• IS YOUR BRAND ATTRACTING THE RIGHT PEOPLE?

And for every day branding tips follow Jaci Russo on Twitter: @jacirusso

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For a small or up-and-coming brand, the term “thought leadership” might sound and feel a bit intimidating.

While it’s true that being a thought leader is hard work, the payoff is well worth the commitment.  In this episode, Jaci helps you explore your own thoughts about being a leader in your industry.  She’ll let you know how to begin, where to turn for inspiration, and how to get your message out there in a meaningful way.

For information on these strategies, check out these Razor Branding Blogs:

• YOUR PATH TO THOUGHT LEADERSHIP SHOULD START TODAY
• 5 QUESTIONS TO ASK ABOUT THOUGHT LEADERSHIP
• THE ROLE OF SEO IN THOUGHT LEADERSHIP
• BEING A THOUGHT LEADER FOR YOUR BUSINESS

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Your small business may not be the biggest, but that has nothing do to with being the best.

Small brands have serious advantages over the big guys.  Advantages that customers and clients attach big value to.  In this episode, Jaci explains how to own the smallness of your small brand.  Discover assets like agility and intimacy that can really make a difference in how you operate.  She’ll walk you through the competitive edge you never knew you had.

For information on these strategies, check out these Razor Branding Blogs:

• HOW SMALL BRANDS STAND TALL
• GETTING THE ‘GOOD NEWS’ OUT ABOUT YOUR SMALL BUSINESS
• SMALL BUSINESS MARKETING AFTER A DISASTER
• DIFFERENTIATE YOUR BRAND AND STAND OUT

And for everyday branding tips follow Jaci Russo on Twitter: @jacirusso

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People have a lot of choices when it comes to choosing products and services.

So, why are your customers choosing you?  Knowing the answer to that question can greatly reduce your churn rate. Churn rate is a fancy marketing way of defining just how many customers you are losing each month.  In this episode, Jaci talks about how to keep your clients coming back time and time again. She also digs into the importance of knowing what kind of customers to hold onto and which kind you may just need to let go.

For information on these strategies, check out these Razor Branding Blogs:

• 3 WAYS TO REDUCE YOUR CHURN RATE AND BOOST CUSTOMER RETENTION
• HANDLING CUSTOMER SERVICE ON SOCIAL MEDIA
• CREATING A MESSAGING STRATEGY THAT ACTUALLY COMMUNICATES

And for everyday branding tips follow Jaci Russo on Twitter: @jacirusso

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Your brand is nothing without the people who stand behind it.

Recruiting the best talent for your company is critical to success; this is not something best left to fate or blind faith.  You need to have well thought out and managed strategies designed to handpick your people.  In this episode, Jaci walks you through the 7 best techniques you can put in place to be attractive to the best talent.  Learn when to say no, how to leverage your company culture, and how to keep a meaningful recruitment process going when others leave theirs on auto-pilot.

For information on these strategies, check out these Razor Branding Blogs:

• RECRUITING TOP TALENT COULD MEAN EVERYTHING TO YOUR BRAND
• 3 MARKETING TASKS SMALL BUSINESS OWNERS SHOULD OUTSOURCE

And for everyday branding tips follow Jaci Russo on Twitter: @jacirusso

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There is no greater reward for giving back than helping build positive and thriving neighbors.

And a wonderful side effect to community involvement is the way it helps your company’s image. In this episode, Jaci discusses how community involvement is one of the strongest ways to build your brand. From making your company attractive to top talent to actually elevating your colleagues and customers, she’ll show you how rolling up your sleeves and getting involved makes a difference in more ways than you think.

For information on these strategies, check out these Razor Branding Blogs:

• GETTING YOUR BRAND OUT IN THE COMMUNITY
• COMMUNITY PARTNERSHIPS: STAND FOR SOMETHING TOGETHER

And for everyday branding tips follow Jaci Russo on Twitter: @jacirusso

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BRANDING A START UP: THE BRAND NAMING PROCESS

WHAT’S IN YOUR BRAND’S NAME?

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How do you keep your marketing mail flyer out of the trash?

By making it special enough to hang on the fridge. It’s all about knowing how to use your tools, in this case, the mail. Direct mail can be a powerful weapon in your brand’s marketing arsenal, but too often it’s overused and used the wrong way. In this episode, Jaci walks you through the best ways direct mail can impact your brand. She will guide you through creating a mail campaign that gets people interested enough to reach out to your company.

For information on these strategies, check out these Razor Branding Blogs:

7 WAYS DIRECT MAIL MARKETING CAN HELP CHANGE THE CONVERSATION

BRAND YOUR DIRECT MAIL