Reduce Your Churn Rate
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People have a lot of choices when it comes to choosing products and services.
So, why are your customers choosing you? Knowing the answer to that question can greatly reduce your churn rate. Churn rate is a fancy marketing way of defining just how many customers you are losing each month. In this episode, Jaci talks about how to keep your clients coming back time and time again. She also digs into the importance of knowing what kind of customers to hold onto and which kind you may just need to let go.
For information on these strategies, check out these Razor Branding Blogs:
- 3 WAYS TO REDUCE YOUR CHURN RATE AND BOOST CUSTOMER RETENTION
- HANDLING CUSTOMER SERVICE ON SOCIAL MEDIA
- CREATING A MESSAGING STRATEGY THAT ACTUALLY COMMUNICATES
And for everyday branding tips follow Jaci Russo on Twitter: @jacirusso